We are able to reach the different groups of people that can’t be easily studied using other research techniques. We conduct interviews (In-home) in places that are ‘beyond the reach’ of the Internet or mobile communication. We talk to all sorts of people, some of them old, others very young. We conduct long surveys, which are similar to In-Depth-Interviews, as well as short ones, which take place in specified locations (On-street, Shopper). We carry out product tests in the natural home environment. The F2F projects include Central Location Tests (CLT). Our tests comprise of product-specific, carefully worked-out procedures that are scrupulously managed by specialised, dedicated teams. This highly effective combination of precise strategy and full executive control is achievable only in the case of this type of research. Mystery Shopper combines a passion for research with an objective tool that is used to study customer service, which – for many businesses – remains the most important element of a company strategy. We provide guaranteed and reliable research methods for demanding industries, such as automotive, banking or retail. Who do we work with? Our fieldwork team comprises a country-wide network of interviewers and auditors. We provide them with training designed to develop specialised skills necessary for individual project tasks. We work with those who place a high value on quality and are dedicated to their job.